Posted by adrianswinscoe on Tue, 20/07/2010 - 11:57
This is a continuation of my previous post: Customer Retention Can Be Improved By How You Handle Customer Complaints – Delight From Dissatisfaction Pt1 and contains the second part of the video.
As before, thank you to all the folks at Wellers Accountants (Neil and Norma) for the opportunity to speak at their event and the guys at Greedy Media (Rob and Justin) for shooting the video. You all did and do amazing jobs.
I hope you all enjoyed that. How did I do?
Was there anything that I mentioned in the clips that resonated with you?
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