How many customer complaints do you get? Not many? Everything must be working well then mustn’t it? Well, don’t bank on it! According to a new report by freedeliveryland, 80% of customers are too polite to complain! Apparently, restaurant food, faulty electrical products and poor shop service were the most common cause of complaints.
In other words, just because you’re not getting complaints that doesn’t mean you haven’t got a problem! Customers may be unhappy, but they might not be telling you! (You can be sure, by the way, that they are not too polite to tell other people!)