Have you ever been caught out by a customer wanting their job dealt with urgently?
I guess, like many business owners I know, you’ve muttered under your breath, been unhappy about it, adjusted your schedules and got on with it? Whose fault is it - yours or the customers?
It may surprise you, but this is quite common, causing chaos and/ or stress.
Much of it centres around assumptions, yours as well as theirs. You assume that non urgent means 2 weeks. They said non urgent and meant 2 days! At some point there’s a crash.
Maybe, like a designer I know – they spent ages procrastinating in the middle of the process and then still wanted to design back urgently.
You wouldn’t mind but now fitting all this in, means overtime, getting people to work late, or you not going home for 2 days (yes, I’ve seen this with a printer).
Two tips to help.
5-50 Growing your small professional practice