Anyone who like me travels regularly on First Great Western will know that it's often a painful experience. Broken down trains, leaves on the line, unexplained incidents are regularly the order of the day.
This morning was no exception as a broken down train caused chaos on the line into London Paddington. Angry passengers tweeted their frustration as usual but admidst the apologies from First Great Western, it appears they may have introduced a new service; a personal sorry sent to your boss apologising for your lateness!
@fgw Can you please email my boss and explain how your incompetence is making me late? Again.