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Reality TV blog

Verity Gough's picture
A blog by Verity Gough

Gossip, intrigue and commentary from the world of business reality television.

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Mary Queen of Frocks episode three review: The grand opening

2011-10-19 15:42 - 458 reads

Jo Causon, chief executive of the Institute of Customer Service, reviews the last episode in the latest adventure of retail guru Mary Portas.

The third and final installment of Mary Queen of Frocks saw the much-anticipated opening of Mary & House of Fraser. 

Young Apprentice 2011: Meet the candidates

2011-10-18 10:44 - 1688 reads

The junior version of TV's The Apprentice returns to BBC1 on 24 October. Renamed Young Apprentice, 12 teenage candidates will be out to impress Lord Sugar and win the £25,000 prize. Here's who will be competing: 



Meet the girls:

Elizabeth Magee (calls herself Lizzie)
Age: 16
Education: Studying for A Levels in Economics, History, Politics and General Studies
Lives: Liverpool 

Mary Queen of Frocks episode two review: A customer-centric approach to service

2011-10-12 11:57 - 1121 reads

Jo Causon, chief executive of the Institute of Customer Service, reviews the second episode in the latest adventure of retail guru Mary Portas.   Mary Portas continued her assault on Oxford Street this week as she moved into her new House of Fraser premises. Gone were the former stalwarts of department store concessions and in was Portas’ new vision for the forty-somethings she feels are so ready for change.   This week saw Portas move beyond the groundwork laid through a rigorous recruitment process to the next level, with her energy focused on thorough staff training.

Mary Queen of Frocks episode one review: Implementing the vision

2011-10-05 21:15 - 1232 reads

Jo Causon, chief executive of the Institute of Customer Service, reviews the first episode in the latest adventure of retail guru Mary Portas.

The irrepressible Mary Portas returned to our screens on Tuesday night, with the inaugural episode of Mary Queen of Frocks. In her latest commercial endeavour, Portas is putting her own reputation – although not her own money – on the line, creating a new fashion range for forty-something women who want to look great without dressing like their daughters and, crucially, who want a different kind of shopping experience.

Dragons' Den 2011: Episode 10 review - Prior preparation prevents poor performance

2011-10-04 10:57 - 1638 reads - 3 comments

Hugh Andree, CEO and founder of ForcesSelect, a recruitment company for former forces personnel, reviews the final episode in the latest series of BBC TV's Dragons' Den.

When seeking external investment in a company, you have to be prepared to answer three key questions:

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