a Sift Media publication

customer service

Protect your brand: Turn your staff into social media superheroes

2010-07-14 09:32 - 1689 reads

Social networking can pose a threat to SMEs from staff not knowing how to respond. Here's how employees can be trained to react appropriately to customer complaints online.

Video: Six ways to alienate your customers

2010-07-07 09:56 - 3089 reads - 1 comment

Straight talking business expert Geoff Burch outlines six ways entrepreneurs can you kill their relationships with customers stone dead.

Video

If the customer is King, service is Queen: How to improve engagement

2010-06-23 10:22 - 2590 reads

Rather than focusing on adding fashionable gizmos to your company's website, you need to up the quality of your customer interaction.

How LOVEFiLM created a community of brand advocates

2010-06-09 10:07 - 2981 reads - 3 comments

Simon Calver, CEO of online DVD rental business LOVEFiLM, reveals how customer engagement has driven his company's huge success.

Top 10 ways to deal with customer complaints

2010-03-05 10:16 - 3836 reads - 5 comments

Jamie-Natalie Cross explains how to turn client complaints into a winning opportunity for your business.

Four ways to improve your customer engagement

2010-03-03 10:00 - 1269 reads

Want to better interact with your customers? Here are four key challenges facing entrepreneurs and the four solutions to overcome them.

Live blog replay: Social Media for Marketing

2010-02-21 23:21 - 4528 reads

Replay live coverage of the Social Media for Marketing Theatre at Technology for Marketing and Advertising in London on 23 and 24 February.

Top 10 worst customer complaints

2010-02-03 15:31 - 4889 reads - 4 comments

All business owners have to deal with difficult customers at some point but how do your experiences compare with the 10 worst complaints one small company faced in 2009?

Deborah Meaden on what makes good customer service

2009-10-30 09:10 - 3706 reads - 1 comment

Dragons' Den star Deborah Meaden draws on her own first-hand experience to explain how businesses can deliver effective customer service.

Why you must focus on your existing customers

2009-10-14 08:34 - 1752 reads

It might cost more to gain a new customer than retain an existing one but many businesses fail to focus on customer retention. Here's how to do it.

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