a Sift Media publication

customer service

Salesforce.com targets small firms with new social service platform

2012-01-31 10:12 - 848 reads

Salesforce.com is setting its sights on small and medium sized businesses with the launch of its new social media customer service dashboard, Desk.com.

Three useful Twitter lessons from three top business tweeters

2011-12-10 14:00 - 3843 reads - 3 comments

If you have yet to get to grips with the micro blogging site, Kathryn Pattison offers three lessons from successful business tweeters.

Apple's customer service secrets revealed

2011-06-27 10:11 - 1728 reads

As well as customer friendly environments, intensive staff training and great products, a key element of Apple's success is the culture.

Business Cloud Summit: Customers have the power, warns US entrepreneur

2010-12-01 09:32 - 2227 reads

A shifting balance of power means business owners must differentiate themselves by the experience they offer customers rather than pricing and products, an entrepreneur has warned.

Six ways to use customer service to boost your business

2010-10-08 08:56 - 3204 reads - 1 comment

Alfred Lin, COO of US retailer Zappos, a company celebrated for its excellent customer service, on what other businesses can learn.

Video

Protect your brand: Turn your staff into social media superheroes

2010-07-14 08:32 - 3519 reads

Social networking can pose a threat to SMEs from staff not knowing how to respond. Here's how employees can be trained to react appropriately to customer complaints online.

Video: Mary Portas on how to be a successful retailer

2010-07-14 08:04 - 2965 reads

In this video, the entrepreneur and TV presenter says being a successful independent retailer comes down to three main principles.

Video: Six ways to alienate your customers

2010-07-07 08:56 - 4292 reads - 1 comment

Straight talking business expert Geoff Burch outlines six ways entrepreneurs can you kill their relationships with customers stone dead.

Video

If the customer is King, service is Queen: How to improve engagement

2010-06-23 09:22 - 4096 reads

Rather than focusing on adding fashionable gizmos to your company's website, you need to up the quality of your customer interaction.

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