a Sift Media publication

customer service

Top 10 ways to deal with customer complaints

2010-03-05 09:16 - 1435 reads - 4 comments

Jamie-Natalie Cross explains how to turn client complaints into a winning opportunity for your business.

Four ways to improve your customer engagement

2010-03-03 09:00 - 707 reads

Want to better interact with your customers? Here are four key challenges facing entrepreneurs and the four solutions to overcome them.

Live blog replay: Social Media for Marketing

2010-02-21 22:21 - 2915 reads

Replay live coverage of the Social Media for Marketing Theatre at Technology for Marketing and Advertising in London on 23 and 24 February.

Top 10 worst customer complaints

2010-02-03 14:31 - 4234 reads - 4 comments

All business owners have to deal with difficult customers at some point but how do your experiences compare with the 10 worst complaints one small company faced in 2009?

Deborah Meaden on what makes good customer service

2009-10-30 08:10 - 3012 reads - 1 comment

Dragons' Den star Deborah Meaden draws on her own first-hand experience to explain how businesses can deliver effective customer service.

Why you must focus on your existing customers

2009-10-14 07:34 - 1344 reads

It might cost more to gain a new customer than retain an existing one but many businesses fail to focus on customer retention. Here's how to do it.

Event ticket offer: Is social media changing the rules of customer engagement?

2009-10-02 14:31 - 1348 reads

You are invited to a special event in London which will explore how social media is changing the way companies interact with their customers.

Tips for growing your high street retail business

2009-06-30 10:16 - 643 reads

The slogan "location, location, location" as a formula for retail success is getting a bit tired. As Chris Barling reveals, there's a lot more involved.

How do you deal with stupid customer complaints?

2009-05-14 09:52 - 1719 reads - 4 comments

In the interests of smooth customer relations, how do you deal with the really stupid ones and their complaints?

30 ways to market your business on the cheap

2009-05-05 09:05 - 19485 reads - 9 comments

The BusinessZone.co.uk guide to 30 cheap and free marketing opportunities which are perfect for the small business entrepreneur.

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