'Corporates are clueless about small businesses': Regus responds [VIDEO]

BusinessZone
Dan Martin
Former editor
BusinessZone.co.uk
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A BusinessZone article claiming that big companies are "clueless about small businesses" has generated more than 20,000 reads and in excess of 30 comments. In our latest exclusive video interview with a big business boss, Steve Purdy, managing director of Regus, responds and explains why his company is supporting the £82.5m StartUp Loans scheme for young business owners

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By rosie69
20th Jul 2012 13:44

Indeed they are.  Mostly when it comes to a very small firm of only 2 people (surviving for the past 25 years in writing and publishing) trying to do extremely small things!  When did the large Companies and the Government become so greedy?  Trying to telephone any of them without having to use a premium rate or 'non geographical' number would be impossible (were it not for www.saynoto0870.com) Trying to do simple things like change Direct Debit instructions on their web pages just does not happen either.  Trying to get answers from HMC likewise.  And we're sorry - but we don't DO Facebook, Twitter, MySpace or anything else Business Zone - much too busy! Don't Companies realise that they can actually put people OFF by saying 'visit us here'?

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By Steve Purdy
20th Jul 2012 14:43

We're sorry you didn't feel that we were sufficiently supportive of your project. Would you let me know which centre it was? I would like to look into this a little further.

Regus are very busy in this area, and we do get a lot of requests, so we cannot meet them all. If you would like to read about the £20 million in services that Regus have recently offered to the government scheme Start-Up Loans UK, Dragon's Den's James Caan has written a blog post about it.
 
Steve Purdy
Regus MD
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By RobertCraven
23rd Jul 2012 09:38

 Hmmm Skazman - not a great experience... it may not be typical of the entire organisation...?

RC

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By RobertCraven
23rd Jul 2012 09:42

 What you have described is the way that very small businesses are very different from those employing a few who might be different from tradesmen etc - all SMEs (as they call them) tend to be lumped together.

RC 

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By RobertCraven
23rd Jul 2012 09:48

 This video replies to my article. O2, HP and Nokia have replied by video and I asked them all to contact me so that we can discuss the point of view and how they are dealing with it.

My point is that there is so much opportunity for big business to really champion the cause of the small business but so few do it in a way that works for the small business owner... So much potential. Anyhow, I'd be delighted to talk further and would welcome a conversation with Regus.

 

Robert Craven
Author of the original article

[email protected]

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By RobertCraven
23rd Jul 2012 09:49

 Steve P

Well done with the prompt reply.

Robert

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