Small firms forced to turn down work

Time restrictions and a lack of expertise means many small businesses have been forced to turn down work, according to new research.

In the poll of 175 firms, 49% said they had rejected new business at least once with the majority admitting a lack of expertise was the reason behind them saying no. Another 13% said they did not have enough time to do the work.

Firms also cited 'ethical' reasons, lack of staff, unrealistic demands and lack of trust or confidence in the potential client for declining business.

Lilach Bullock, managing director of asklilach, said: "Small business success relies on knowing when to delegate, collaborate with other businesses, outsource or pass business onto associates who might be better placed to carry out the work – reputation is everything."

Bullock added that while many small businesses may not consider it, outsourcing can be an effective way to save time and money.

"If small businesses are playing tough with new business then that can only be a good thing – there is no point taking on a client who might cost the business money or doesn't fit the desired profile," she said.