VoIP technology offers many advantages over conventional telephony to businesses of all sizes. Whilst VoIP technology itself isn't new, when Stewart Twynham first investigated its potential for one of his clients, he found a market still maturing - leaving the way open for wrong and possibly costly decisions.
An Introduction to VoIP
Voice over internet protocol (VoIP) refers to the passing of the human voice over a computer network. This network could be the network inside your office - but more often than not we refer to the internet.
Because most broadband internet connections are largely "unmetered" - ie you pay for your connection rather than usage, the cost of calls made using VoIP could be a fraction of the cost of calls made over the traditional Public Switched Telephone Network (PSTN).
The downside - and there is always a downside - is that computer networks tend to pass information in a fairly disjointed way. Each "packet" of information arriving at different times possibly via different routes.
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