From the coalface: Boosting customer service without extra staff or technology
Posted by BusinessZone in Sales on Wed, 20/08/2008 - 10:30
In the latest in a series of articles focusing on real challenges faced by real entrepreneurs, SME expert Edward Bodiam explains the solution he offered to a client looking to improve customer service without taking on extra employees or investing in new technology.
Customer
Telecommunications service and support company
Challenge
How do we improve customer service without recruiting more staff or buying technology?
Solution overview
This is one of the questions we get asked most. We have a number of ways of helping with this and it usually needs to be tailored to the customer in question. However, here is what we did to support this customer.
History
The customer has been operating for seven years, promoting themselves as a sales and marketing organisation for the provision of all things telecoms.
Although the company had experienced good growth with increasing revenues and profits year on year, certain problematic customer service related issues existed.
To read the rest of the article you'll need to log in below
If you've forgotten your details click here for a reminder.
If you haven't got an account, it's free to set up and only takes a minute,
click here to register
Dragons' Den judges James Caan and Deborah Meaden and social entrepreneur Karen Darby are some of the successful entrepreneurs who feature in our exclusive videos. 
Join our social media discussion group and share your Twitter username with other BusinessZone members.