It's a common question; why should I bother with social networking? But it wasn't that long ago that businesses were asking similar questions about mobile phones and email.
Social networking can pose a threat to SMEs from staff not knowing how to respond. Here's how employees can be trained to react appropriately to customer complaints online.
It's easy to get things wrong when embracing the likes of Twitter and Facebook to promote your business. Chris Barling advises on what not to do when using social media for marketing.
Internet marketer Nikki Pilkington takes a look at how SEO and social media function as marketing tools, and asks if it's war or a match made in heaven.
Dragons' Den judges James Caan and Deborah Meaden and social entrepreneur Karen Darby are some of the successful entrepreneurs who feature in our exclusive videos. Watch here.