Alfred Lin, Zappos: Six ways to use customer service to boost your business
Posted by Neil Davey in Marketing & PR on Fri, 08/10/2010 - 09:56
US retailer Zappos.com is one of the most celebrated internet companies of recent years with much of the praise as a its reputation for excellent and personal customer service. In this video interview, Zappos COO Alfred Lin reveals what other businesses can learn.
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