Get your small business sales strategy right and you'll be onto a winner! Whether you're doing it yourself or employing others, effective sales skills are crucial to any SME.

In this section, access practical information on sales forecasting, maximising customer service to boost sales, recruiting and motivating your sales staff and customer relationship management (CRM).

Editor's blog: Social media is boring and customer engagement is tiring

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'If you want a guarantee, buy a toaster': Lessons in entrepreneurship

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Facebook: How to make it pay for your business (Part two)

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Independents Day: Three retailers trading in a vastly 'independent' town [VIDEO]

- 2729 reads - 1 comment

New proposals to 'breathe life' into Scotland's town centres

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Our high street heroes

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How to increase customer loyalty without spending big bucks

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Facebook: How to make it pay for your business - Part One

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Finding your business voice: How to talk to your customers in every situation

- 880 reads

Small firms' confidence at three-year high but access to credit is tough [INFOGRAPHIC]

- 1786 reads

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