'Corporates are clueless about small businesses': Regus responds [VIDEO]

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A BusinessZone article claiming that big companies are "clueless about small businesses" has generated more than 20,000 reads and in excess of 30 comments. In our latest exclusive video interview with a big business boss, Steve Purdy, managing director of Regus, responds and explains why his company is supporting the £82.5m StartUp Loans scheme for young business owners

About Dan Martin

About Dan Martin

Dan Martin has 10 years experience as a journalist writing about entrepreneurs and the issues that affect them.

After three years working as a researcher for Sky News, he joined BusinessEurope.com as a reporter. This was followed by two years working as news editor for Startups.co.uk during which time Dan also contributed to Growing Business magazine. In 2006, he joined Sift Media as business editor before being promoted to editor of BusinessZone.co.uk. He also has responsibility for UK Business Forums, the UK’s most active online forums for small business entrepreneurs. In addition, Dan founded The Pitch, BusinessZone.co.uk's nationwide competition for small business owners. He host the grand finals in 2009 and 2010 in front of an audience of 300. 

As well as interviewing many entrepreneurs, Dan has written content for leading business organisations such as the Department for Business, Enterprise and Regulatory Reform, British Chambers of Commerce, Forum of Private Business, Investors in People and Business Link for London. Among the publications that have quoted Dan are The Times, Mail On Sunday, Financial Times, Personnel Today and Bristol Evening Post. His articles have also been published by publications including eGov Monitor, Virgin Express in-flight magazine and Personal Success.

Dan regularly speaks at events about small business and social media issues. Among the events he has presented at are the National Federation of Enterprise Agencies' annual conference, Learning Technologies, Publishing Expo and World of Learning. He has also chaired high profile debates featuring senior representatives from Business Link and the Federation of Small Businesses and Dragons' Den judge James Caan.

Dan was named the 10th most influential political blogger on Twitter by the Independent and won the public award for best B2B tweeter at the Golden Twits 2010. He also organised the Bristol Twestival, part of a global Twitter driven charity initiative, in February 2009 and March 2010. Volunteers from 175 cities around the world organised events using the social network. In total, $350,000 was raised for charity: water in 2009 and $500,000 for Concern in 2010. In Bristol, £1,500 and £5,600 was raised.

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By rosie69
20th Jul 2012 13:44

Indeed they are.  Mostly when it comes to a very small firm of only 2 people (surviving for the past 25 years in writing and publishing) trying to do extremely small things!  When did the large Companies and the Government become so greedy?  Trying to telephone any of them without having to use a premium rate or 'non geographical' number would be impossible (were it not for www.saynoto0870.com) Trying to do simple things like change Direct Debit instructions on their web pages just does not happen either.  Trying to get answers from HMC likewise.  And we're sorry - but we don't DO Facebook, Twitter, MySpace or anything else Business Zone - much too busy! Don't Companies realise that they can actually put people OFF by saying 'visit us here'?

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By Steve Purdy
20th Jul 2012 14:43

We're sorry you didn't feel that we were sufficiently supportive of your project. Would you let me know which centre it was? I would like to look into this a little further.

Regus are very busy in this area, and we do get a lot of requests, so we cannot meet them all. If you would like to read about the £20 million in services that Regus have recently offered to the government scheme Start-Up Loans UK, Dragon's Den's James Caan has written a blog post about it.
 
Steve Purdy
Regus MD
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By RobertCraven
23rd Jul 2012 09:38

 Hmmm Skazman - not a great experience... it may not be typical of the entire organisation...?

RC

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By RobertCraven
23rd Jul 2012 09:42

 What you have described is the way that very small businesses are very different from those employing a few who might be different from tradesmen etc - all SMEs (as they call them) tend to be lumped together.

RC 

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By RobertCraven
23rd Jul 2012 09:48

 This video replies to my article. O2, HP and Nokia have replied by video and I asked them all to contact me so that we can discuss the point of view and how they are dealing with it.

My point is that there is so much opportunity for big business to really champion the cause of the small business but so few do it in a way that works for the small business owner... So much potential. Anyhow, I'd be delighted to talk further and would welcome a conversation with Regus.

 

Robert Craven
Author of the original article

[email protected]irectorscentre.com

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By RobertCraven
23rd Jul 2012 09:49

 Steve P

Well done with the prompt reply.

Robert

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By RobertCraven
31st Jul 2012 12:39

Steve

I would still be delighted to have that conversation to understand how you engage the small business community. Can be reached in the first instance at [email protected]

Robert

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By RobertCraven
21st Aug 2012 11:54

 Steve P

I know it isi the summer etc But I'd still be delighted to make contact.

I would still be delighted to have that conversation to understand how you engage the small business community. Can be reached in the first instance at [email protected]

Robert

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